FAQ

Enjoy Okinawa!
Enjoy Okinawa experience at home

  • About the product

  • I would like it wrapped for a present.
    Please note that we cannot offer gift wrapping.

  • I haven't received the email?
    Please check the settings of your email address. ■The following possibilities are possible.・There is an error in the registered email address.・The mailbox is full (over capacity).・The email is classified as "spam" by your security software or provider's security system. If the email is sorted as spam, please contact us by email after setting our domain "aaaaaaaaaaaaaaaa" to be receivable.

  • Can I specify the shipping method?
    Basically, you cannot specify the delivery method.

  • about the order

  • Can items ordered separately be shipped together?
    Once your order is placed, shipping will begin, so we are unable to combine shipping.

  • How much is the shipping cost?
    It will vary depending on the product. Please see below for details.

  • When will out-of-stock items be restocked?
    Please contact us and we will check the restock date.

  • How many days does it take for the product to arrive?
    Prices vary depending on the region of the purchaser. It is expected to arrive in about 7 days from the shipping date.

  • The product arrived damaged. Can you exchange it?
    Click here for details on how to exchange.

  • Can I return purchased items?
    As a general rule, we do not accept returns due to customer convenience. [Return/exchange conditions] 1. If the product is defective 2. If a product different from the product you ordered is delivered due to our error. If any of the above applies, please contact us by email within 7 days from the date of delivery of the product. We will accept your reply upon receipt. Please note that we will not be able to accept returns after this period. Please take a look at this for more information.

  • What payment methods can I use?
    You can use credit card, Pay payment, and bank transfer (prepayment). Please take a look at this for more information.

\Enjoy Okinawa! Popular optional tour company/

家族や友達と沖縄を遊びつくそう～海・空・陸をまるごと楽しめる♪ 家族や友達と沖縄を遊びつくそう～海・空・陸をまるごと楽しめる♪
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Shopping flow

  • 1purchase product
  • 2Check reply email
  • 3Product shipping
  • 4Product delivery
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自宅で沖縄を満喫!作って楽しい体験商品!体験
自宅で沖縄を満喫!食べて飲んで沖縄気分!食事
自宅で沖縄を満喫!格安限定セット!お土産
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